Terms of Service

Effective Date: May 10, 2026  |  Last Updated: May 10, 2026

1. Acceptance of Terms

Welcome to Cafe Rio. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the website located at caferio-food.click (the "Website"), along with all related services, features, content, and functionality offered by Cafe Rio (collectively, the "Services").

By visiting our Website, placing an order, creating an account, subscribing to our newsletter, or otherwise engaging with our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy, which is incorporated herein by reference. This Agreement is enforceable under applicable United States federal and state laws.

If you are using our Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and your acceptance of these Terms will be treated as the acceptance of that entity. In such cases, "you" and "your" will refer to that entity.

You must be at least eighteen (18) years of age to use our Services. By using the Website, you represent and warrant that you meet this age requirement. If you are under 18 years of age, you may only use our Services under the supervision and with the express consent of a parent or legal guardian who agrees to be bound by these Terms.

2. Description of Services

Cafe Rio is a food-related business operating in the United States that provides customers with a variety of food-related services, products, and digital functionalities through its Website at caferio-food.click. Our Services include, but are not limited to:

• Online browsing of our food menus, offerings, and specialty items;
• Online ordering of food products for pickup or delivery, where available;
• Account registration and management for personalized experiences;
• Loyalty programs, promotions, coupons, and special offer redemptions;
• Catering and group order inquiries and services;
• Customer feedback, reviews, and support services;
• Newsletter subscriptions and marketing communications;
• Gift card purchases and redemptions, where applicable;
• Any other food-related services or features we may introduce from time to time.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services. Availability of certain menu items, promotions, or features may vary by location and is subject to change without prior notice.

Cafe Rio strives to provide accurate, up-to-date information regarding our food offerings, including ingredient details, pricing, and nutritional information. However, menu items and their ingredients may change, and we encourage customers with food allergies or dietary restrictions to contact us directly for the most current information before placing an order.

3. User Accounts and Registration

Certain features of our Services may require you to register for an account. When you create an account with Cafe Rio, you agree to provide accurate, current, and complete information during the registration process, and to update such information to keep it accurate, current, and complete at all times.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account. You agree to:

• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security;
• Ensure that you log out from your account at the end of each session when accessing the Services from a shared or public device;
• Not share your account credentials with any third party;
• Take full responsibility for any and all activities conducted through your account.

Cafe Rio shall not be liable for any loss or damage arising from your failure to comply with these account security obligations. We reserve the right to disable any account at our sole discretion if we believe that you have violated any provision of these Terms.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use the Website and all related services only for lawful purposes and in accordance with these Terms. You represent, warrant, and agree that you will not engage in any of the following prohibited activities:

4.1 General Prohibited Conduct

• Use the Website in any way that violates any applicable federal, state, local, or international law or regulation, including but not limited to the Federal Trade Commission Act ("FTC Act"), the Computer Fraud and Abuse Act, and any applicable state consumer protection laws;
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm Cafe Rio or users of the Website;
• Use the Website for any fraudulent, deceptive, or unlawful purpose;
• Impersonate or attempt to impersonate Cafe Rio, a Cafe Rio employee, another user, or any other person or entity;
• Collect or harvest any personally identifiable information from the Website without authorization;
• Transmit any unsolicited or unauthorized advertising or promotional material, including "spam";
• Engage in any activity that interferes with or disrupts the proper functioning of the Website or the servers and networks connected to the Website.

4.2 Technical Prohibitions

• Use any robot, spider, crawler, scraper, or other automated means to access the Website for any purpose without our express written permission;
• Attempt to gain unauthorized access to any portion of the Website, other accounts, computer systems, or networks connected to the Website through hacking, password mining, or any other means;
• Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
• Use any device, software, or routine that interferes with the proper working of the Website;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any portion of the Website.

4.3 Content Prohibitions

• Post, transmit, or share any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, libelous, or otherwise objectionable;
• Submit false, misleading, or fraudulent reviews, ratings, or testimonials;
• Post content that infringes on the intellectual property rights of any third party;
• Use the Website to transmit any material that contains adware, malware, spyware, or any other harmful computer code.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, reporting such violations to law enforcement authorities.

5. Intellectual Property Rights

The Website and its entire contents, features, and functionality — including but not limited to all text, graphics, logos, images, photographs, video and audio clips, digital downloads, data compilations, software, and the compilation thereof — are owned by Cafe Rio, its licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The Cafe Rio name, logo, trademarks, service marks, trade names, and all related names, logos, product and service names, designs, and slogans are trademarks of Cafe Rio or its affiliates or licensors. You must not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans appearing on this Website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website for your personal, non-commercial use only. This license does not include:

• Any resale or commercial use of the Website or its contents;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of this Website or its contents;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use terminates the license granted by Cafe Rio. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit the Website or any portion of it unless expressly permitted by Cafe Rio in writing.

6. Payment Terms and Ordering

When you place an order through our Website, you agree to provide current, complete, and accurate purchase and account information. You further agree to promptly update your account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

6.1 Pricing and Availability

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. We reserve the right to refuse or cancel any orders placed for items listed at an incorrect price. In the event of a pricing error, we will notify you and provide the option to proceed at the correct price or cancel your order.

We reserve the right to limit the quantities of any products or services that we offer. All orders are subject to availability, and we cannot guarantee that items will be in stock at the time of your order. We reserve the right to discontinue any product at any time.

6.2 Payment Processing

We accept major credit cards, debit cards, and other payment methods as specified on our Website at the time of checkout. By submitting payment information, you authorize Cafe Rio or our designated payment processor to charge the applicable fees to your specified payment method. All transactions are processed through secure, encrypted payment gateways in compliance with Payment Card Industry Data Security Standards (PCI DSS).

6.3 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. Refund and cancellation requests must be made prior to order preparation. If you experience issues with your order, please contact us at [email protected] within 24 hours of receiving your order, and we will work with you to resolve the matter on a case-by-case basis, consistent with applicable consumer protection laws.

6.4 Taxes

You are responsible for all applicable federal, state, and local sales taxes, use taxes, or other taxes associated with your purchases. Tax amounts will be calculated and displayed at checkout based on your delivery address and applicable tax rates.

7. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Cafe Rio. We have no control over the content, privacy policies, or practices of any third-party websites and assume no responsibility for them. We strongly advise you to read the terms and conditions and privacy policies of any third-party websites you visit.

The inclusion of any link on our Website does not imply our endorsement of the linked site. We disclaim all liability for the content, accuracy, and practices of any third-party websites. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of that website or service.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES, CONTENT, MATERIALS, INFORMATION, AND PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

CAFE RIO EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT;
• ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE;
• ANY WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• ANY WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS PROVIDED THROUGH THE WEBSITE.

We do not warrant that the results obtained from the use of the Website will be accurate, reliable, or meet your expectations. No advice or information, whether oral or written, obtained by you from Cafe Rio or through the Website shall create any warranty not expressly stated in these Terms.

Nutritional information, allergen data, and ingredient details provided on our Website are for informational purposes only and may not be completely accurate due to variations in preparation, ingredient sourcing, and regional availability. Customers with severe food allergies should exercise caution and contact us directly before consuming any of our products.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING BUT NOT LIMITED TO THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION STATUTES, IN NO EVENT SHALL CAFE RIO, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• ANY BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL CODE TRANSMITTED THROUGH THE WEBSITE BY ANY THIRD PARTY;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CAFE RIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL CAFE RIO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO CAFE RIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

10. Indemnification

You agree to defend, indemnify, hold harmless, and release Cafe Rio and its affiliates, subsidiaries, directors, officers, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or Services;
• Your violation of any applicable federal, state, local, or international law or regulation;
• Your violation of any third-party rights, including without limitation any intellectual property rights, publicity, confidentiality, property, or privacy rights;
• Any content, information, or materials submitted, posted, or transmitted by you through the Website;
• Any fraudulent, negligent, or willful misconduct on your part;
• Your breach of any representation, warranty, or obligation set forth in these Terms.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with us in asserting any available defenses. You agree not to settle any matter without our prior written consent.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the laws of the state in which Cafe Rio primarily operates, without regard to conflict of law principles.

You agree that any legal action or proceeding between you and Cafe Rio arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection as to improper venue or inconvenient forum.

These Terms are subject to all applicable federal laws of the United States, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) regarding unfair or deceptive acts and practices;
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The Digital Millennium Copyright Act (17 U.S.C. § 512);
• The CAN-SPAM Act (15 U.S.C. § 7701 et seq.) for electronic communications;
• All applicable state consumer protection laws of the state where the transaction is initiated or the customer is located, including the California Consumer Privacy Act (CCPA/CPRA) for California residents where applicable.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first contact Cafe Rio in writing at [email protected] and attempt to resolve any dispute informally. We will make good-faith efforts to resolve disputes within thirty (30) days of receiving your written notice. This informal resolution process is a condition precedent to initiating arbitration or any formal legal action.

12.2 Binding Arbitration

If informal dispute resolution is unsuccessful, you and Cafe Rio agree that any dispute, claim, or controversy arising out of or relating to these Terms, the breach, termination, enforcement, interpretation, or validity thereof, or your use of the Services shall be determined by binding arbitration rather than in court, except as provided below.

Arbitration shall be conducted by a nationally recognized arbitration organization pursuant to its consumer arbitration rules. The arbitrator shall have exclusive authority to decide all issues of arbitrability and shall have the authority to award any form of individual or equitable relief. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and Cafe Rio agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.

12.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights. Nothing in this section shall limit either party's right to seek such relief where urgency so requires.

13. Term and Termination

These Terms shall remain in full force and effect while you use the Website or Services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your account or access to all or part of the Services, at any time, with or without notice, for any reason, including but not limited to violation of these Terms;
• Temporarily or permanently disable any user account that we reasonably believe has been involved in fraud, misuse, or violation of these Terms;
• Restrict your ability to place orders or access certain features of the Website;
• Permanently ban you from using our Services if you engage in any activity that threatens the safety, security, or integrity of our platform or other users.

Upon termination, your right to use the Services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability. If you wish to terminate your account, you may contact us at [email protected] with your termination request.

14. Changes to Terms of Service

Cafe Rio reserves the right to modify, update, revise, or replace these Terms at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a prominent notice on our Website;
• Sending an email notification to the address associated with your account (if applicable).

Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically to stay informed about your rights and obligations. If you do not agree to the modified Terms, you must discontinue your use of the Services immediately.

We will use reasonable efforts to provide at least thirty (30) days' advance notice of any material changes that may adversely affect your rights. Minor changes, such as typographical corrections, formatting updates, or clarifications that do not materially affect your rights, may be made without prior notice.

15. Severability

If any provision of these Terms of Service is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the remaining provisions, which shall continue in full force and effect as if the Terms had been executed without the invalid, illegal, or unenforceable provision.

The parties further agree that the severing of any provision shall not affect the interpretation or enforceability of any other provision of these Terms, and that the remaining provisions shall be construed in accordance with the original intent of the parties to the fullest extent possible under applicable law.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by Cafe Rio on the Website, constitute the entire agreement between you and Cafe Rio with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, regarding such subject matter.

No waiver by Cafe Rio of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure by Cafe Rio to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. A waiver shall only be effective if it is made in writing and signed by an authorized representative of Cafe Rio.

17. Force Majeure

Cafe Rio shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions, war, terrorism, civil unrest, labor disputes, power outages, internet failures, supply chain disruptions, or any other circumstances beyond our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume normal operations as soon as practicable.

18. Electronic Communications

By using our Website and Services, you consent to receive electronic communications from Cafe Rio. These communications may include notices about your account, orders, promotions, and changes to these Terms. You agree that any notice, agreement, disclosure, or other communication that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

If you wish to opt out of marketing communications, you may do so by clicking the "unsubscribe" link in any marketing email, contacting us at [email protected], or updating your account preferences. Please note that even after opting out of marketing communications, you may still receive transactional and account-related communications from us.

19. Accessibility

Cafe Rio is committed to ensuring that our Website and Services are accessible to all individuals, including those with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 and applicable requirements under the Americans with Disabilities Act (ADA). If you encounter any accessibility barriers on our Website, please contact us at [email protected] so that we may address your concerns promptly.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service or our Services, please do not hesitate to contact us. We are committed to addressing your concerns in a timely and professional manner.